Smart leaders know it is equally important to acknowledge the successes and to evaluate the year’s misses to set the path for the new year.
Making Knowledge Accessible
Doing the work to retain employees
Seven Call Center Mistakes You Can Fix Right Now
Unlocking the Real Issues
Podcast: Melissa Copeland on great customer experiences
Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers.