Founder and Principal Melissa Copeland weighs in on brand loyalty in the travel industry.

Founder and Principal Melissa Copeland contributed to an article about how to switch cell phone carriers.

Founder and Principal Melissa Copeland weighs in on the best call center software right now.

Founder and Principal Melissa Copeland spoke about conversational intelligence and customer service for this piece in CMS Wire.

Founder and Principal Melissa Copeland spoke about FAQs for this piece in CMS Wire.

Founder and Principal Melissa Copeland shares some insight on navigating difficult conversations.

Founder and Principal Melissa Copeland shares insight on customer service for travelers.

Founder and Principal Melissa Copeland shares insight on chatbots and customer experience.

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.