Business process improvement consulting | solutioning | contact center consulting — Blue Orbit Consulting

Optimizing your process, improve your service

From understanding the intricacies of supply chain management to implementing Lean or Agile methodologies, our team is equipped to transform your processes. We specialize in:

  • Process improvement consulting: Enhance your business processes to increase efficiency and deliver on your customer satisfaction promise

  • Business process improvement outsourcing: Our experts will help you find the best solution for outsourced labor to meet your customers’ needs

  • Contact center optimization consulting: Optimize your contact center operations to improve customer experience and workforce management

 
we can help optimize your process

Why choose Blue Orbit?

Proactive improvement for reactive challenges

The consumer landscape is constantly evolving due to market fluctuations, technological advancements and changing consumer trends. We are here to help your business navigate through these changes. Our experts will guide your shift from reactive fixes to proactive improvements using a variety of tools and techniques customized for your organization. We draw on many methodologies including:

  • Lean

  • Agile

  • Business process management (BPM)

  • Business process reengineering (BPR)

 

Our business process improvement services for call centers include:

  • Business process outsourcing (BPO): Finding the right BPO solution for your call center or interactions to address labor challenges like high costs and hiring difficulties

  • Systematizing and codifying process knowledge: Establishing clear and consistent documentation practices to standardize operations across your organization

  • Strategic discovery and ranking of opportunities: Identifying key areas for enhancement and prioritizing them based on potential impact and feasibility

  • Ongoing process enhancement efforts: Driving a culture of advancement with a focus on iterative and sustainable improvements

  • Digitally-driven process transformation: Leveraging the latest technology to redesign and optimize your business processes

  • Rollout and management of improvement initiatives: Deploying and managing business process improvement plans with successful execution and measurable outcomes

 
 

Client success story

When it comes to labor, having multiple options at your disposal to meet your customers’ needs is critical.

Learn about how we helped a national healthcare insurance organization standardize their contractual and operational protocols.


FAQ

 

Connect with us to learn more

Whether you’re looking to improve specific processes or overhaul operations enterprise-wide, Blue Orbit Consulting is your partner in building a foundation for excellence and driving competitive advantage.

 

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