Case Studies by category
People
Blue Orbit delivered outsourced labor options tailored to the organization’s needs, success criteria, and tolerance for risk.
Blue Orbit helped leadership determine what it would take to deliver higher performance at a lower cost through their sales call center in the coming year.
Blue Orbit led the analysis of BPO contracts for total costs, terms and conditions, and opportunities to operate more effectively and provided recommendation strategies going forward.
Blue Orbit worked with a National Home Meal Delivery Provider to rapidly assess and solve customer service bottlenecks.
Blue Orbit computed growth costs over time in the outsourced model to project at what point it would become more effective to either renegotiate contracts or insource the model.
A customer experience model built with stakeholders and executives and then implemented throughout the company to improve outcomes and feedback
Process
Blue Orbit orchestrated and coached two agile teams focused on the creation of new and critical platforms required for success
With comprehensive analysis in hand, implemented programs rooted in the business with a focus on the customer
Creating consistent architecture to serve clients worldwide with a technical support services blueprint
Platforms
A growing medical practice needed guidance on what technology to buy, how to define the processes and procedures, and how to launch the center.
Blue Orbit worked with leadership to move the organization to a state of the art, cloud-based platform that would be a key growth driver by delivering employee enablement and better support across hundreds of client accounts.
Blue Orbit was there to support large teams in handling issues and prioritization, with guidance for platform implementation snags, best practice insights for IVA/IVR and work force management, and responses to typical challenges for such a large implementation.
Selecting a state of the art CRM platform to elevate the experience of agents and customers
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