Every engagement starts with a challenge. Here's how we've helped organizations transform their customer experience operations, with measurable results.

Client Success Stories

Blue Orbit Blog

Cloud Contact Center Platform Selection for a $1B Health Insurance Organization

Integrating CRM and cloud contact center platforms for multi-channel optimization.

Cloud Contact Center & WFM Implementation for a National Benefits Provider

Supporting cloud platform implementation with expert guidance and workforce optimization.

Cost-Neutral Cloud Contact Center Migration for a National Healthcare BPO

Upgrading to a cloud contact center platform with better functionality and lower cost.

Launching a Centralized Call Center for a Growing Regional Medical Practice

Launching a centralized call center to streamline operations and improve patient focus.

Blue Orbit Blog

Unifying Global Technical Support Operations for a Telecom Equipment Vendor. Reducing Costs by ~20%

Unifying global support architecture to improve service and reduce operational costs.

Improving First-Time Resolution by 5-8% in 60 Days for a North American Industrial Supply Organization

Improving email support with first-touch resolution and agile CX transformation.

Transforming Quality Assurance From Compliance to Customer Experience for a B2B Industrial Supply Organization

Shifting B2B service quality from compliance to customer experience focus.

Agile Coaching & Mission-Critical Platform Delivery for a 15,000-Employee Global CPG Company

Accelerating agile transformation to deliver mission-critical IT platforms.

Process

Blue Orbit Blog

How a Health Insurance Giant Transformed Its Customer Journey With CX Strategy and Journey Mapping

Redesigning the customer journey to improve empathy and strategic alignment in healthcare.

How a Regional Retail Chain Optimized Its BPO Costs With Outsource vs. Insource Modeling

Optimizing customer touchpoints and cost efficiency for a growing pet retail chain.

How a National Meal Delivery Provider Turned Around Its Call Center in 6 Weeks With Workforce Management and Leadership Coaching

Improving call center performance and service levels for a national meal delivery brand.

How a U.S. Health Insurer Optimized 20+ BPO Contracts With Vendor Benchmarking and Negotiation Strategy

Optimizing BPO contracts to balance service quality and cost in healthcare.

How a Regional Health Insurer Achieved a 15% YoY Growth Plan for Medicare Sales Through Call Center Optimization

Boosting Medicare sales performance through strategic call center optimization.

How a U.S. Professional Services Firm Scaled to 4x Revenue and 30% Profit Growth Through Operational Excellence

Scaling a tech-driven services firm through strategic operations and team growth.

How a National Benefits Insurer Selected Nearshore BPO Partners in 120 Days Using a Blind RFI and Champion-Challenger Strategy

Resolving service gaps with tailored nearshore BPO solutions for insurance customer support.

People

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Client Success Stories

Platform Implementation

Process

People

Ready to make your customer service technology work better? Book a 15-minute business review with one of our experts.

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