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Expect expert advice around our key service areas of contact center operations, business process transformation, and customer and employee experience.


RECENT NEWSLETTERS: TALES FROM THE FRONTLINE

drawing of pencil and glasses
Featured
YouTube, Google and the future of customer service
How to improve customer service in 2025
A year of change and bad customer service
The answer is AirTags
Preparing your contact center for new technology
Adding AI into the mix without leaving people behind
You own the fix
Lessons in AI from Early Adopters
When It’s Time to Look at Your Manual Process
 
 
 
 

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