Founder and Principal Melissa Copeland addresses a critical issue that comes up repeatedly with clients: How do you support your new technology once it’s in place?

Founder and Principal Melissa Copeland speaks about incorporating AI without leaving people behind.

Founder and Principal Melissa Copeland writes about fixing mistakes, especially the inherited ones.

Founder and Principal Melissa Copeland shares lessons from early adopters of AI.

Founder and Principal Melissa Copeland takes the chain gang in a football game as a metaphor for manual processes that may need justification.

Melissa Copeland reflects on the adventures of the past year and what’s on tap for 2024, including AI and more.

Founder and Principal Melissa Copeland talks through an object lesson in getting to aligned outcomes, especially in organizations under pressure for results.

Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.

Your consultant, brought in to help you get results, has just shone a light on your operation, and you realize it’s a house of cards. My team and I deal with this on many engagements, and it is often the first stepping stone for leaders to turn their results around.