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Blue Orbit Consulting Newsletter
RECENT NEWSLETTERS: TALES FROM THE FRONTLINE
Founder and Principal Melissa Copeland talks about how to apply lessons from 2024 to the customer service landscape in 2025.
Founder and Principal Melissa Copeland looks back on the transitions and challenges of 2024.
Founder and Principal Melissa Copeland recounts customer service curveballs during a trip to Spain.
Founder and Principal Melissa Copeland addresses a critical issue that comes up repeatedly with clients: How do you support your new technology once it’s in place?
Founder and Principal Melissa Copeland speaks about incorporating AI without leaving people behind.
Founder and Principal Melissa Copeland writes about fixing mistakes, especially the inherited ones.
Founder and Principal Melissa Copeland takes the chain gang in a football game as a metaphor for manual processes that may need justification.
Melissa Copeland reflects on the adventures of the past year and what’s on tap for 2024, including AI and more.
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