What we offer

Our extensive range of business process management (BPM) services blends years of expertise in business strategy, continuous improvement and technology implementation. The result: the transformation of your business and effective change management solutions for your employees. Our focus areas are:

  • Process optimization: Using methodologies like Lean, Six Sigma and Agile to streamline your contact center or IT operation, netting improved efficiency and effectiveness for your customers and employees

  • Program management: Ensuring your initiatives are executed on time, within scope and on budget

  • Change management: Supporting your strategies with change management that enables employees to seamlessly transition to new processes

Our approach 

A strategy centered on people, process and technology

Unlike approaches that isolate elements, we believe in the benefits of integrating process, people and technology. Our holistic approach to business transformation and change management guarantees that:

  • Contact center operations are scaled efficiently to avoid costly redundancies

  • Processes are clearly documented and standardized across contact centers

  • Real-time customer data and performance metrics from contact center software are used for solutioning and decision-making to enrich customer communications

 
we look at performance metrics from contact center software for solutioning and decision-making

Optimizing for future state

Our strategic planning involves detailed process mapping of your current processes, identification of pain points and a clear roadmap to achieve the future state you want, including:

  • Prioritization of high-impact processes for early wins

  • Detailed change management plans that lead to smooth transitions

  • Continual assessment to align with evolving business goals

 

Blue Orbit expertise

Our experts implement solutions that balance process refinement, change management and technological advancement to unlock your company’s potential. Here’s how we help:

  • Visibility: Using contact center as a service (CCaaS) solutions to streamline tasks across all levels of your organization

  • Integration: Enabling process improvement initiatives that connect appropriate systems and platforms to generate end-to-end results

  • Modernization: Upgrading legacy systems to boost usability and performance, enhancing both employee and customer experiences

how we help organizations to transform and succeed

Client success story

Transformation and change management is more than having a plan and communicating it – it takes leadership, understanding, ingenuity and an ability to see and resolve issues from multiple points of view.

Learn about how our work helped a rapidly growing technology services firm to transform and succeed.

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FAQ

  • Business process management consulting (or business process improvement consulting)  involves analyzing, redefining and enhancing an organization’s core operations through strategic planning and technology. The goal is to make processes more efficient, adaptable and effective, supporting overall business objectives.

  • A BPM consultant analyzes your current business processes, identifies areas for improvement and designs solutions to enhance efficiency and effectiveness. The focus of this work is to identify areas for business process improvement areas. They work with your teams to implement these solutions, often leveraging technology to automate processes and reduce manual intervention. Consultants also provide training and support for sustainable process management.

  • BPM consulting can dramatically improve operational efficiency, reduce costs and enhance service quality. It’s ideal for organizations looking to optimize workflows, adhere to compliance standards and achieve a competitive advantage in their industry.

  • While BPM can be applied universally, industries that see significant benefits include manufacturing, healthcare, finance, retail and technology. These sectors often deal with complex processes that can be optimized for better performance and compliance.

  • Success is measured through specific KPIs established at the project's outset, including process cycle times, cost savings, compliance rates and customer satisfaction levels. These objectives are met and sustained through continuous monitoring.

  • While both BPM and BPR focus on improving processes, BPM is an ongoing approach that focuses on incremental improvement and continuous management of processes. BPR, on the other hand, often involves radical changes to the organization’s structure and processes, typically implemented during major business transformation initiatives.

  • BPM can apply across all industries as its core function is to improve the processes within businesses, most of which have the same fundamental and underlying needs in terms of process improvement and management. CCaaS is just one industry of many for which BPM can be beneficial.

 

Engage with Blue Orbit Consulting for BPM Excellence

Let us help you harness the full potential of your business processes for enhanced agility and continued growth.

 

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