Our Services
Find out how we guide teams through contact center transitions, complex IT programs, agile training, and more.
If you have been burned before by transformation programs or if you need fresh eyes to overcome obstacles, we are here to help.
When it comes to contact center solutions, leaders traditionally have two choices – the technology companies who create the software, and the large consulting companies who have their own process that may, or may not, fit with their culture and requirements. The Blue Orbit difference lies in our customized integration of technology and process – whether it’s troubleshooting and optimizing what’s already in place or creating strategic transformations of your workforce and workflow to deliver outstanding customer interactions every time.
We have a passion for incredible customer and employee experiences
These are indelibly linked together – through people, process, and platforms.
CUSTOMER AND EMPLOYEE EXPERIENCE
Our approach integrates customer experience management and employee engagement strategies.
Business Process Improvement Consulting
Our business process consulting enhances your call center effectiveness so you can realize your goals.
Leadership Development
We specialize in helping leaders develop business agility with a tailored approach for each client.
BUSINESS PROCESS TRANSFORMATION
We specialize in optimizing both customer interactions and operational efficiencies through powerful methodologies.
Training, quality assurance, and knowledge management
We know how to equip teams with the right tools to deliver outstanding customer service.
Contact Center Operations
Empower your customer service operation through expert consulting and technology integration.
IT and network operations transitions
We take the complexity out of IT operations to deliver business transformation projects quickly and effectively.