Expert program management to help your business implement change quickly and without scaling up internal resources. For contact centers and beyond. 

 

Our consulting services:

IT operations consulting

Our information technology operations consulting services focus on enhancing the efficiency and reliability of your IT infrastructure. Our team delivers actionable recommendations to enhance your IT operations so that you can resolve issues faster, improve throughput and reduce costs without needing to take resources from your existing team. 

Key benefits: 

  • Comprehensive assessment and analysis of IT processes and support structures like help desks

  • Strategic recommendations to improve performance and reduce costs

  • Expertise in troubleshooting, project management and IT infrastructure for contact centers

  • Faster, more efficient transitions

Services:

  • Operational review: Identifying opportunities to transform IT support services to critical users and clients across groups, platforms or capabilities including specific plans for how to improve

  • Program management: Leading business and IT teams through development and/or implementation cycles in order to achieve critical business outcomes


Contact Center as a service consulting

Whether you’re in the contact center or in IT, changing technology within contact centers is a complex process. Our CCaaS consulting services make this transition easier for businesses. We guide you through optimizing your current technologies as well as implementing and integrating new CCaaS capabilities with your existing systems so that your organization delivers on its promise of improving customer engagement and support.

Key benefits:

  • Tailored CCaaS solutions that fit your specific employee, customer and business needs

  • Smoother customer service and operational improvements

  • Expertise in implementing and optimizing contact center technology

Services: 

  • Platform optimization: Making sure you get the most out of your existing technology and helping you choose the CCaaS solutions that best fit your business requirements

  • Program management: Implementing the process and technology improvements you need with experienced people that understand both technology and centers and can offload your leaders so they can run the business

  • Operational support and training: Ensure your processes are up to date and efficient to take advantage of all the capabilities your platform has to offer and deliver the training to make sure your team succeeds in offering great customer service

 

Why focus on IT and network operations?

  • Improved customer satisfaction: Optimized IT and network operations result in high system availability and performance, reducing downtime and increasing productivity

  • Optimal investment in people: Highly experienced personnel to support transformation of a platform or an organization enables coaching of key resources, building internal skills and ensuring staff is deployed effectively to achieve on-time and on-budget results

  • Flexibility and scalability: Well-designed IT operational functions are scalable, enabling your business to grow and adapt to changes without performance bottlenecks

we know that network operations can get complex

FAQ

  • IT operations consulting involves assessing and improving the efficiency, security and effectiveness of an organization’s IT infrastructure. It aims to optimize performance by aligning IT services with business needs.

  • In the world of IT, there are a plethora of options—and the number is always growing. We stay up-to-date on the latest tools and technologies so that we are able to offer you choices that truly fit your needs.  Our team are also used to communicating across functional areas including with Finance, Business Owners, Partners and End Users for effective outcomes.

  • When it comes to network operations, systems integration and contact center support, adoption of new capabilities and elimination of downtime is essential.  IT program management improves your communication, issue identification and resolution, efficiency and satisfaction with not only the new product but also the process of change itself.

  • Contact center as a service (CCaaS), is a cloud-based solution that provides contact center capabilities without the need for significant in-house infrastructure. It is crucial for businesses looking to offer efficient and scalable customer service operations.

 

Transform your IT and network operations today

Elevate the efficiency and security of your IT organization with Blue Orbit Consulting. Our experts are ready to help you implement the changes needed to help your users and customers thrive in today’s digital landscape.

 

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