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      • Leadership & agile coaching
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CMS Wire on optimizing call centers with ACD
January 9, 2025
media
Melissa Copeland
CMS Wire on optimizing call centers with ACD
Melissa Copeland
January 9, 2025
media

CMS Wire on optimizing call centers with ACD

Melissa Copeland
January 9, 2025
media

CMS Wire: What Is Automatic Call Distribution (ACD)? A Complete Guide

Founder and Principal Melissa Copeland contributed to this guide to Automatic Call Distribution (ACD), touching on critical considerations that help improve agent efficiency and customer satisfaction.

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Tagged: customer experience, operations, ACD

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Blue Orbit Consulting LLC, Chicago, IL , USA+1-312-342-4109melissacopeland@blueorbitconsulting.com
 
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