Founder and Principal Melissa Copeland contributed to this article in CMS Wire that details the transformational benefits of CCaaS and compares its top providers.
CMS Wire on contact center quality assurance
Computerworld on Google placing ads into AI chats
CMS Wire on contact center trends
Information Week on exceptional customer experiences
Good customer experience must take the customer, the company, and the employee into account. If you’re missing one of these things in building a customer experience, you’re doing it wrong and, most likely, your customers aren’t happy. Founder and Principal Melissa Copeland weighs in on this article from Information Week.
