Customer Contact Week reaffirmed that while AI and automation are expanding into new possibilities, the real magic happens when technology is paired with process design and governance.
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Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.
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Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.
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Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.
