media
Melissa Copeland
When service gaps cause travelers to switch ...

Founder and Principal Melissa Copeland weighs in on brand loyalty in the travel industry.

When service gaps cause travelers to switch brands
newsletters
Melissa Copeland
AI is here. Are you asking the right questions?

Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.

AI is here. Are you asking the right questions?
media
Melissa Copeland
Blue Orbit in Forbes Magazine

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.

Blue Orbit in Forbes Magazine
media
Melissa Copeland
On the personalization afforded by virtual ...

Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.

On the personalization afforded by virtual agents
people
Melissa Copeland
Solving labor issues with near shore help

Blue Orbit delivered outsourced labor options tailored to the organization’s needs, success criteria, and tolerance for risk.

Solving labor issues with near shore help

customer experience