Given that Interactive Voice Response (IVR) and self-service enable customers to handle the easy transactions themselves, chats and voice calls directed to agents are getting harder.
Doing the work to retain employees
Unlocking the Real Issues
Driving a Common Understanding
Collaborating with teams to achieve outcomes has never been as stressful as it is today. People feel tired, burned out, undervalued, and sometimes unheard. Changing that dynamic can represent a fresh start with very tough situations, even before we get results through the process, technology, and execution.
