Blue Orbit delivered outsourced labor options tailored to the organization’s needs, success criteria, and tolerance for risk.
Using Agile to get results
Optimizing performance for great service
Seven Call Center Mistakes You Can Fix Right Now
Podcast: Melissa Copeland on great customer experiences
Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers.
Driving a Common Understanding
Collaborating with teams to achieve outcomes has never been as stressful as it is today. People feel tired, burned out, undervalued, and sometimes unheard. Changing that dynamic can represent a fresh start with very tough situations, even before we get results through the process, technology, and execution.