Founder and Principal Melissa Copeland weighs in on brand loyalty in the travel industry.
Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.
Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.
Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.
Collaborating with teams to achieve outcomes has never been as stressful as it is today. People feel tired, burned out, undervalued, and sometimes unheard. Changing that dynamic can represent a fresh start with very tough situations, even before we get results through the process, technology, and execution.
