media
Melissa Copeland
USA Today on traveler loyalty

Founder and Principal Melissa Copeland weighs in on brand loyalty in the travel industry.

USA Today on traveler loyalty
newsletters
Melissa Copeland
AI is here. Are you asking the right questions?

Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.

AI is here. Are you asking the right questions?
media
Melissa Copeland
Blue Orbit in Forbes Magazine

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.

Blue Orbit in Forbes Magazine
media
Melissa Copeland
On the personalization afforded by virtual ...

Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.

On the personalization afforded by virtual agents
people
Melissa Copeland
Solving labor issues with near shore help

Blue Orbit delivered outsourced labor options tailored to the organization’s needs, success criteria, and tolerance for risk.

Solving labor issues with near shore help

media

Podcast: Melissa Copeland on great customer experiences

Podcast: Melissa Copeland on great customer experiences

Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers.