Effective contact center monitoring is not just about overseeing calls but transforming insights into actionable strategies that propel customer satisfaction and business growth. Learn more in our guide to contact center monitoring.
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Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.
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Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.
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Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.
