Making call center transformations simple

Our team has guided organizations through critical platform transitions, business process optimizations and operational transformations faster and more easily than they could have done it alone. Locally, regionally, nationally, globally – all have different needs and nuances that we excel at handling.

We have a passion for incredible customer and employee experiences

When it comes to contact center solutions, leaders traditionally have two choices – the technology companies who create the software and the large consulting companies who have their own process that may, or may not, fit with their culture and requirements. The Blue Orbit difference lies in our customized integration of people, process and technology platforms.

People

Organizational culture and health begins with people. We focus on a combination of workforce and leadership strategies to make organizations more efficient and agile, thereby enhancing customer and employee experience. Clients trust us with everything from business process outsourcing to agile leadership and coaching transformations through an approach tailored to every client’s unique needs.

Process

We know that true transformation and change management take much more than a well-crafted plan. They call for leadership and innovation with thoughtfulness around complex challenges. Equipping the teams with the right tools, knowledge and coaching for consistent delivery is necessary for customers. Our bespoke approach to process design helps create the framework for successful customer and employee interactions, driving organizational efficiency and impact.

Platforms

We bring expertise to the optimization and transition of technology platforms that run your business. Whether it's enhancing your contact center operations, managing IT and network transitions or overseeing complex implementations, we enable your technology to deliver results. We help our clients enable collaboration at all levels across functions and organizations to generate results.