Making call center transformations simple
Our team delivers call center transformations faster and more easily than what an organization can do on its own. Locally, regionally, nationally, globally – all have different needs and nuances that we excel at handling.
We have a passion for incredible customer and employee experiences
When it comes to contact center solutions, leaders traditionally have two choices – the technology companies who create the software and the large consulting companies who have their own process that may, or may not, fit with their culture and requirements.
The Blue Orbit difference lies in our customized integration of people, process and technology platforms.
People
Organizational culture and health begins with people.
We focus on a combination of workforce and leadership strategies to make organizations more efficient and agile, thereby enhancing customer and employee experience. Clients trust us with everything from business process outsourcing to agile leadership and coaching transformations through an approach tailored to every client’s unique needs.
Process
It takes more than a well-crafted plan.
True transformation and change management call for leadership and innovation with thoughtfulness around complex challenges. Equipping the teams with the right tools, knowledge and coaching for consistent delivery is necessary for customers. Our bespoke approach to process design helps create the framework for successful customer and employee interactions, driving organizational efficiency and impact.
Platforms
We are experts in the technology platforms that run your business.
We bring expertise in the implementation, optimization, and transitions of these platforms. Whether it's enhancing your contact center operations, managing IT and network transitions, or overseeing complex implementations, we know how to deliver great outcomes. We help our clients enable collaboration at all levels across functions and organizations to generate results.
BLUE ORBIT IN THE MEDIA
Melissa Copeland contributed to this article in CMS Wire, speaking on how AI helps companies split roles which creates more flexibility for workers.
Contact us
Learn more about how Blue Orbit Consulting can transform your organization. Schedule a call or explore other ways to get in touch.
