The tech implementation rollout transition integration transformation modernization optimization delivery partner contact centers need.
Get more from your CX platforms with seamless rollouts, thoughtful adoption, and real ROI.
| STRATEGIC CONTACT CENTER TRANSFORMATION
Most contact center transformations stumble because the rollout falls apart. Technology is one thing, getting results is another.
That's where Blue Orbit Consulting comes in. We align IT, partners and vendors, operations and people to make sure your investment drives measurable results from day one.
We're about helping you get it all done, not just the technology.
| TECHNOLOGY & OPERATIONS EXPERTISE
What we do best.
We specialize in getting the most out of your customer service technology investments by bringing together technology and call center operations to deliver measurable results.
Tech Implementations
& Platform Transitions
We help businesses implement CCaaS, UCaaS, WFM, QA, AI and integrations with other critical systems like CRM and payroll. We specialize in helping contact center organizations get up and running quickly - so they can focus on being operators while we clear all the preparation and setup.
Quality Assurance
& Program Monitoring
We work with call center organizations to design or refresh their quality programs using the latest technology. We help you get fresh frameworks and new capabilities in so your team can focus on analysis, coaching and improving both customer and employee experience.
Workforce Management
& Efficiency Optimization
We specialize in WFM tools and best practices from omnichannel forecasting to creative scheduling and real time management. We can help you refine your playbook to drive efficiency and effectiveness in how you staff. We also help organizations select the right WFM tools for maximum automation.
Business Process Outsourcing
Strategy, Selection & Optimization
We work with your existing tech stack to find inefficiencies and uncover ROI without the need for more resources. Our goal is to make sure every system talks to each other and the people who rely on them.
| END-TO-END TECH IMPLEMENTATION
We make your technology investment actually work.
Blue Orbit extends your team to bridge gaps among operations, IT, and vendors.
We guide you through the decisions you need to make and guide the rollout. We work quickly and make sure none of the details get lost in the tech hype.
The result: a more efficient path to internal adoption and realizing value.
Practical solutions
We offer end-to-end solutions tailored to your specific needs with practical, not theoretical approaches.
Process expertise
We specialize in providing technology process and implementation expertise for IT or contact center leadership.
10x ROI
Our clients achieve 10x the value of their investment in operational efficiencies, quicker cycle times, and improved results.
Operational impact
Our work directly impacts day-to-day operations to drive bottom-line results.
| CX & CONTACT CENTER TECHNOLOGY EXPERTS
Who we are.
Experience bulit from knowing call centers inside and out
At Blue Orbit Consulting, we focus on customer experience and contact center technology. We offer:
Deep expertise across CCaaS, UCaaS, AI, Workforce Management, Quality Assurance, Business Process Outsourcing and more.
Hands-on support through every part of your organization's technology life cycle.
Ways to makes complex platform rollouts simple and successful
| OUR RECENT PRESS
Blue Orbit in the media.
| OUR CONTENT
Our latest blogs and newsletters.
| CONTACT US