Founder and Principal Melissa Copeland shares lessons from early adopters of AI.
When It’s Time to Look at Your Manual Process
Hint: It’s Still about People
When you're so right that you're wrong
AI is here. Are you asking the right questions?
Blue Orbit in Forbes Magazine
On the personalization afforded by virtual agents
Making Knowledge Accessible
Doing the work to retain employees
Seven Call Center Mistakes You Can Fix Right Now
Unlocking the Real Issues
Podcast: Melissa Copeland on great customer experiences
Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers.