Andi Simon recently invited Melissa Copeland to the “On the Brink” podcast, an insightful and long-running series of interviews with business owners. They speak about career journeys before diving into the changing world view for both customers and employees today. Give a listen, or read the transcript, to catch the latest observations in this arena.
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Melissa Copeland is the Founder and Principal of Blue Orbit Consulting, a firm that specializes in effective strategies, targeted metrics and tailored programs to drive transformation in customer service and IT environments.
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