Melissa Copeland, Founder and Principal
Since 2014, Melissa Copeland and her team at Blue Orbit have worked with dozens of Fortune 500 organizations to deliver dramatic improvements in customer-centered experience.
Melissa’s approach is fundamentally pragmatic - her clients often achieve benefits in excess of 10x their investment. Forbes magazine called her “America’s Top Contact Center Expert,” and Melissa’s work with national and global companies has made Blue Orbit the go-to expert when it comes to contact center solutions that delight customers and empower employees.
Other members of the team
Program Manager
The Program Manager oversees the planning, execution, and delivery of IT and contact center software implementations, ensuring alignment with strategic objectives and client requirements. They collaborate closely with cross-functional teams, manage project timelines, and serve as a key point of contact.
Project Manager
The Project Manager oversees the day-to-day tasks and details to ensure the work you need done gets done. Our Project Managers don't just track tasks and plans – they jump in to help get the work done, and they own communication from start to finish to foster relationships, troubleshoot issues and manage expectations.
Business Analyst
The Business Analyst bridges the gap between business needs and technological solutions, gathering and analyzing requirements, and translating them into actionable plans for IT and software implementation projects.
Consultant
The Consultant is a broad term for very specific expertise. Our consultants have hands-on experience handling organizational, process or people issues and are matched to engagement based on functional or industry experience. Consultants are all about solving the right problem at the right time with a solution that fits the situation.
Coach
The Coach provides guidance, support, and mentorship to project teams and individuals, helping them enhance their technical skills, problem-solving abilities, and collaboration practices, always with an eye on big-picture objectives.
Our guiding principles
We believe in collaboration to define the outcomes you need and the path forward that works for you. That’s our promise.
When we partner with you, we believe that:
- Great results come from defining the problem and solving it in the context of your company. We don’t believe in one size fits all. In fact, one size fits none when it comes to making real change.
- Finding the right timing and cadence for change gets real results.
- Inspiration, innovation and discipline make an unstoppable combination. We combine a commitment to critical timelines with an agile approach to give you flexibility as your business shifts over time.