We are passionate about results  

We believe that results come from first defining the problem and understanding the context as well as the facts of a particular situation, issue, organization or market. 

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We believe it takes inspiration, innovation, and discipline to get there.  We partner with our clients to generate alignment and position teams for results.

We believe that critical to any strategy is figuring out the momentum and the cadence required for change to take root and grow.

We believe that collaboration is essential.  To do that, we become part of the fabric of your organization for as long as you need us, and we ensure that your team owns the results of our work so that it continues long after we are gone. 

Areas of expertise include customer experience in global contact center environments, global fixed and mobile telecommunications, technology equipment and infrastructure, and complex services businesses including managed services providers and healthcare insurance that marry deep, data-rich backgrounds with the need to transform to meet rapidly changing market needs.


RECENT WORK

Wi-Fi Service Market Analysis

European Wi-Fi service market analysis provided for a global technology provider.

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Quality Assurance Redesign

Model and implementation to drive emphasis on customer experience for large B2B commercial company.

Customer Experience Blueprint

Customer experience blueprint developed for a large health care insurer.